.png)
About the Role
As a Customer Success Specialist, you will support the financial institutions that rely on our digital solutions every day. You will guide clients through onboarding, deliver clear technical and non-technical assistance, and troubleshoot real-time issues across our payment and financial platforms. Working closely with product, engineering, and operations teams, you will ensure smooth adoption, reliable performance, and a consistently positive customer experience. You will also help strengthen our support processes, improve service quality, and maintain the high operational standards that power ThitsaWorks’ growing ecosystem of digital financial solutions.
Requirements
Key Responsibilities
• Provide technical and non-technical support to staff of organizations who are using ThitsaWorks solutions.
• Provide on-boarding to organizations using ThitsaWorks solutions.
• Provide training and presentations on the use of ThitsaWorks solutions to manage their daily operations.
• Monitor and respond to incoming customer service requests via phone or ticketing system.
• Maintain a customer relationship management database.
• Increase overall customer satisfaction by meeting and exceeding customer support metrics and service levels.
• Communicate clearly to both technical and non-technical people
• Achieve expert working knowledge of ThitsaWorks solutions (ThitsaWorks will provide training).
• Analyze transaction logs, error codes, and API responses to identify root causes of integration or operational issues.
• Collaborate with internal technical teams to escalate and resolve complex issues.
About the Company
ThitsaWorks(www.thitsaworks.com) is an award-winning FinTech company that delivers numerous
technology solutions, ranging from core banking technology to payment, and credit information
exchange platforms. Our data-driven solutions have helped numerous financial institutions grow,
make better credit decisions, and improve financial inclusion by providing users with access to
financial literacy, financial information, and financial products.